If you cannot find the information you require below, please contact us.

How can I contact Kiwi Stuff?

We can be contacted through contact us. You can also reach us through Facebook. We will endeavour to respond to you within 48 hours. For your security and protection, please DO NOT include your credit card details in any written correspondence.

What do you do with my personal information on this site?

Your personal information will only be added to our customer database if you opt in to receive communications. We are committed to protecting your privacy and complying with the relevant Privacy Acts.

How can I update my details?

Login into your account, on the Account Overview page select the area you wish to update, change your details then save your changes. If you have any queries please contact us.

How do I search for a product?

The easiest way to search through our products is to browse through the categories by range (Men’s/Women’s etc.) then product type (Jacket & Coats& Tops etc.). If you know the name or the product number (SKU), you can type this in to the search bar, where it states “Search site…” and our system will find anything related to your search.

I have previously seen and/or purchased an item at a lower price, can you honour this?

We are not obligated to honour previous prices, only those published at the time of purchase apply. Please get in contact with us if you have any questions regarding price.

Do you offer a lay-by or back order service?

Unfortunately we do not offer a lay-by or back order service on our products at this time.

What do I do with my faulty item?

Please get in contact with us regarding any faulty item you may have. Or please get intouch with your place of purchase along with your proof of purchase.

Has my order been placed?

As soon as an order is placed through our website you will receive an order confirmation. If you have not received an email within 30 minutes of trying to place an order, please check your spam folders. If you cannot locate an email, it is unlikely that your order went through.

Can I change or cancel my order?

You may be able to change or cancel your order please get intouch with us asap regarding this.

What do I do if I’ve received an incorrect item in my order?

If you have received an incorrect item in your order, we would like to sort this out as quickly as we can. Once we have received the incorrect item, please allow 5-7 days to receive your correct item. International please allow 14-21 days depending on location. Please contact our office if you have any questions.

How long will my order take?

For New Zealand customers if you are in a residential area please allow 3 – 5 business days for your order to be delivered to you. For rural areas, please allow a further 2 business days. If you have any specific delivery instructions please enter these details at the time of ordering.

International orders will be dispatched within 1-3 days and depending on location will depend on delivery time approx 10-15 working days.

How will my order be delivered?

In New Zealand your order will be delivered to your door by courier. Using Post Haste or Castle Parcel. 

International parcels will be delivered by local postal delivery.

Do you deliver internationally?

Yes we offer international delivery, orders over $NZ $99.00 are freight free & orders under $NZ $99.00 contain a $20.00 delivery charge.

What happens with non-delivery or lost parcels?

If you have still not received your parcel and your tracked parcel is showing as delivered on the courier website, a card should have been left informing you where it is. Please get intouch with us & we shall try our best to help you out with this.

International customers please contact us.

Can I have my order delivered to my work address?

We can deliver to your permanent residential address or your place of employment.

Can I return my online order for a refund or exchange?

View more information on our delivery/returns page.

How do I get the order back to you?

Returns can be sent from your nearest Post Office. Please ensure that the parcel is securely wrapped. Make sure your details are enclosed with the parcel along with your reason for return and proof of purchase.

Where do I send my return?

For courier

Mountain Adventure
2 Dalziel Place
Woolston
Christchurch 8023, New Zealand

Has my return been received?

Please allow three business days from the date of delivery for your return to show in our system. We will send an email once it has been completed, please contact us if you have any concerns.

When will my return be processed?

We aim to process refunds and exchanges within three business day from date of delivery. We will send an email once it has been processed, but please allow 4 – 5 business days for the refund to show in your account.

Will you refund my delivery charge if I change my mind?

We will refund you what you paid for your product but not the delivery charge, unless the order was faulty or incorrect.